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Shipping policy

UK

Free standard delivery for orders over £39.99 to same UK address. Aims to deliver within 3-5 working days.

Most orders are sent out the same working day if ordered before 2pm. You can opt for Priority Service at checkout which aims to deliver in 1-2 working days. Please note that your day of despatch counts as day 0 so if you order on a Monday, day 1 will be Tuesday, Day 2 Wednesday etc. 

If there is going to be a delay despatching your order we will let you know. Unfortunately once your order has been despatched we cannot make changes. If you wish to order again then you will need to place a separate order and may incur an additional delivery charge.

You have 30 days from the estimated delivery date to inform us that you did not receive your item. If you inform us after this time we are not required to replace or refund the item. 

If you are not in to receive a delivery then we will attempt to deliver the parcel to a safe place or neighbour. If you do not wish your item to be delivered to a safe place or neighbour please advise us of this at the point of placing your order. 

It is the customer's responsibility to provide a correct and accurate shipping address. If incorrect or inaccurate information is supplied then we cannot be held responsible for non-delivery. In the event that an order is despatched with incorrect or inaccurate shipping information then Canine Natural Cures cannot be held liable for the cost of the goods. In the event that the item is returned to Canine Natural Cures then we will issue a refund for the item minus shipping costs. If the item is not returned to Canine Natural Cures and does not reach the customer then the customer will be liable for the full cost of the item and the shipping. 

To assist our couriers and to ensure that customers receive their orders as quickly as possible, your full name and  telephone number may be printed on package labels. If you do not wish this information to appear on your label then please contact us to advise asap. In the circumstances it may be necessary to cancel your order.

Please note that given the Royal Mail strikes and during the Festive period, all couriers are struggling to cope with demand. Orders may be significantly delayed and we strongly recommend that you upgrade to priority delivery if your order is urgent. The delivery times are estimates and are not guaranteed. Items will be not be considered lost until they have been missing for 10 days from the date of the last courier scan. Refunds and replacements before this time are at our discretion. 

Orders under £39.99 choose between:

Standard Delivery: Aims to deliver within 3-5 working days of despatch. 
Priority Delivery: Aims to deliver within 1-2 working days of despatch.

Orders under £39.99 will be charged £3.99 delivery for Standard Delivery. You may choose to opt for Priority delivery and pay £4.99 for orders.

Orders over £39.99

Will be delivered free of charge Standard Delivery. Alternatively upgrade to Priority Deliver and pay just £1 for orders over £39.99.

There may be an extra charge for Highlands and Islands but we will let you know before despatch.

We regret that we are currently only shipping items to UK and USA. Shipping costs to USA are based on weight and the price is calculated at checkout.